Contact information
Sotekassa (the unemployment fund of social and healthcare workers) co-operates with four different trade unions. Here you find contact information for both the fund and the unions in question.
In matters concerning membership, the fund only answers questions related to the membership of the fund. All matters concerning the membership and membership fees of trade unions are handled in the offices of the unions.
Sotekassa (fund)
eService on-line-service
eService is a safe and fast way to contact the fund in all situations.
We aim to respond to messages received via eService within five working days.
Telephone service
Telephone number for the fund is + 358 9 5422 7300. Our telephone service is open on
- Monday, Wednesday and Friday between 9.00-12.00
- Tuesday and Thursday between 12.00-15.00.
Any exceptions to the telephone service hours will be announced in the fund’s latest updates.
We will record calls to the unemployment fund’s customer service number.
Postal address
If you do not have access to electronic services, please post your letter to the fund to the following address
Terveydenhuoltoalan työttömyyskassa (Sotekassa)
PL 1001
00511 HELSINKI
The e-mail address of the fund is intended primary for official transactions.
If you are a member of the fund, log in to eServices and send your message via the secure messaging service.
- Email address to the fund is [email protected]
- If your matter concerns only membership in the unemployment fund (joining the fund, membership fees, or resigning from the fund), you can send your message to [email protected]
- If the unemployment fund has overpaid benefits for you and your message concerns the recovery of an overpayment, you can send your message to [email protected]
For security reasons, you should never provide personal ID or send confidential information via unprotected email.
You can send protected email to the fund via
https://secure.sotekassa.fi/
Visiting address
The lobby service of the funds office building is located at Vääksyntie 2 (lobby V2), 00510 Helsinki. The lobby service is open on weekdays from 8:00 to 16:00. However, you always need to make an appointment to visit the fund.
