News
7.10.2025
Handle Your Personal Matters with Sotekassa Safely
We want you to be able to conduct your personal matters with us easily and securely. That’s why we’ve compiled the most important instructions on how to recognize our genuine messages and keep your information protected.
Always Log in to eService via Our Website
- Use eService as your primary service channel.
- Log in to eService securely through Sotekassa’s official website.
- Bookmark our website address (www.sotekassa.fi/en) in your browser and avoid using search engines (e.g., Google) to log in.
- Search engine results may contain fake pages or ads that can be misleading.
Be Especially Cautious in the Following Situations
Be alert if you receive a message that:
- contains a link or an attachment,
- urges you to act urgently, or
- asks for personal information or banking credentials.
If a message looks suspicious, do not click on any links or open attachments.
How to Recognize a Genuine Message from Sotekassa
- We communicate about current matters on our website and through eService.
- We send newsletters a few times a year from the address [email protected].
- If you are a member, we mainly communicate with you via eService. You will be notified of new messages in eService by email (from [email protected]) or SMS. These messages do not contain a direct link to eService.
- We will never ask for your personal identification data / credentials or banking details via email or text message
New Practice to Improve Security
We have recently updated our practices to enhance security. Messages informing you about new content in eService no longer contain links to eService or our website. This makes it easier to distinguish real messages from scam attempts.
Take Care of Your Own Devices Too
- Keep the software on your computer and phone up to date.
- Use antivirus software to protect against malicious files.
